Privacy Policy

Scope

This policy applies to the Aerontra website, workspace, APIs, and developer tools (the “Services”). Where an organization provides your access, that organization may also control how your information is used and its own policies may apply.

Information we collect

• Account information, such as your name, email address, organization, and role.
• Sign-in information handled through our identity provider, including authentication tokens and sign-in events.
• Messages and contact details you send us through our contact form.
• Content you submit, such as research queries, uploaded material, saved work, and feedback.
• Usage and technical information, such as IP address, device and browser details, requests, errors, and security logs.
• Business contact information for people at organizations we work with or may work with, which can come from public sources.
• Billing information, if paid plans are offered. Payment card details are handled by our payment processor.

How we use information

• To provide, secure, maintain, and improve the Services.
• To authenticate users and manage organization access and permissions.
• To respond to requests and send service and security messages.
• To detect, investigate, and prevent misuse, fraud, and security incidents.
• To meet legal obligations, including export control and sanctions screening.

Your content and model training

We do not use customer content to train general-purpose models unless the customer has agreed to it. Any different arrangement will be set out in your agreement with us.

How we share information

We do not sell personal information and do not share it for cross-context behavioral advertising. We share it only as follows:

• With service providers that operate the Services for us. Our infrastructure, identity, search, and AI services run on Microsoft Azure.
• With your organization’s administrators, where your organization provides your account.
• When required by law, or to protect rights, safety, and security.
• As part of a merger, acquisition, or sale of assets, with notice where required.

Retention

We keep personal information for as long as needed to provide the Services and for legitimate business, security, and legal purposes, then delete or de-identify it.

Your rights and choices

Depending on where you live, including California and the European Economic Area and United Kingdom, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to appeal a decision about your request. We will not discriminate against you for exercising these rights. To make a request, contact us using the details below.

International transfers

Aerontra is based in the United States. Where information moves across borders, we use appropriate safeguards required by applicable law.

Children

The Services are intended for professional use and are not directed to anyone under 18. We do not knowingly collect information from children.

Changes

We will post updates on this page and give additional notice of material changes where required.

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